All of our providers comply with local legislation and applicable health recommendations regarding protective material and safety to help avoid the spread of Covid-19.

FAQs

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Las Vegas with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes between 20 – 30 minutes from Las Vegas’s main hotels to the airport.
When reserving a private transfer, a bottle of champagne is included.
If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2,5 hours before your flight.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

8.60

8.6165 133 reviews

8.20

8.1754 171 reviews

5 out of 133 reviews

8/May/2021

Ana Lilia Morales

Cdmx, Mexico

Hola, buena atención del proveedor. Me contactaron antes de mi arribo Translate this opinion into English.

Hello, good service from the supplier. They contacted me before my arrival Opinion translated. Show original.

I travelled with friends

5/Apr/2021

Maria Cuinas

Orlando, The United States

Pedi un traslado para las 9 am,no tuve ninguna confirmacion de civitatis como decian iban a mandar,en la noche anterior me asegure un taxi ya que nadie se habia comunicado conmigo,recien en la mañana me llego una foto de un auto y un mj que lo esperara a las 9.15,llego a las 9.20am con el aire apagado y hubo que pedirle que lo prendiera.No me gusto el servicio

Al hacer la reserva te enviamos un email confirmando el traslado, sentimos que no lo vieras. En cuanto al servicio, el conductor llegó con unos minutos de retraso debido al tráfico, pero te mantuvo informada en todo momento para que estuvieras tranquila.

I travelled with teenagers

25/Feb/2020

Aron

Caracas, Venezuela

Muy amable el chofer Translate this opinion into English.

Very friendly driver Opinion translated. Show original.

I travelled with my partner

19/Feb/2020

Anonymous

Bogota, Colombia

Casi pierdo mi vuelo, me contactaba con el numero del bono y me mandaban a llamar a otro numero, en el cual no tenían idea de lo que estaba hablando. Finalmente hable con la agencia en Colombia y me indico punto de encuentro lejos del primer lugar informado en el bono. Terrible.

I almost missed my flight, they would contact me with the voucher number and they would send me to call another number, in which they had no idea what I was talking about. Finally I spoke to the agency in Colombia and I indicated a meeting point away from the first place reported on the voucher. Terrible.

Sentimos mucho que se produjera un retraso en la recogida de tu traslado. Hemos hablado con el proveedor local para transmitirle esta información y que pueda tenerla en cuenta de cara a mejorar el servicio. Translate this opinion into English.

We are very sorry that there was a delay in picking up your transfer. We have spoken with the local provider to pass this information on to them so that they can take it into account in order to improve the service. Opinion translated. Show original.

I travelled with my partner

25/Dec/2019

Hervé Cahen

Sare, France

Une limousine 10 places avait été réservée et payée. A peine pour 4 personnes pour le véhicule en attente.

A 10-seater limousine had been reserved and paid for. Barely 4 people for the waiting vehicle.

Nous sommes navrés que le service ne se soit pas déroulé comme prévu. Il y a eu une erreur qui a fait que le bon véhicule n'a pas été envoyé. Une compensation adéquate vous a été versée. Translate this opinion into English.

We are sorry that the service did not go as planned. There was an error which caused the wrong vehicle to be sent. Adequate compensation has been paid to you. Opinion translated. Show original.

I travelled with friends

5 out of 171 reviews

26/Dec/2019

Roberto Carrasco

New York, The United States

Excelente servicio, muy profesionales

I travelled with my partner

23/Dec/2019

Roberto Carrasco

New York To Las Vegas, The United States

Solo que falta más i formación para encontrar desde salen los buses

I travelled with friends

5/Mar/2020

Oscar

Madrid , Spain

Excellent service, quite profesional (either the woman at the airport desk, and the shuttle driver). The ride to our hotel took no more than 15 minutes. Translate this opinion into English.

Excellent service, quite profesional (either the woman at the airport desk, and the shuttle driver). The ride to our hotel took no more than 15 minutes. Opinion translated. Show original.

I travelled with friends

16/Feb/2020

Sofia Garcia

Saltillo, Mexico

El transporte nunca llegó.

Transportation never came.

Hemos comprobado que el conductor asignado estuvo en el punto indicado con puntualidad. Sentimos que no hicieras el traslado. Translate this opinion into English.

We have verified that the assigned driver was at the indicated point on time. We are sorry you did not make the transfer. Opinion translated. Show original.

I travelled with friends

15/Feb/2020

Hector Aponte

Coamo, Puerto Rico

Excelente y pun tu puntualidad. Translate this opinion into English.

Excellent and pun punctuality. Opinion translated. Show original.

I travelled with friends

Show all the reviews

	3 seat vehicle	US$ 41.60
	10 seat limousine	US$ 60
	5 seat SUV	US$ 105
	8 seat minibus	US$ 169
	14 seat minibus	US$ 184.70